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Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Engagement Designer
B) Context Store
C) Work Assignment
D) Co-Browsing

2. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Voice Mail
C) Web Communication
D) Instant Messaging

3. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Agent
C) Supervisor
D) Administrator

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Edge 64 bit
B) Firefox 66.0 32 bit
C) Microsoft Internet Explorer 11.0 32 bit
D) Google Chrome 74.0 64 bit

Solutions: