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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
| Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
| Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Integration with Communication Manager - Third-party application integration |
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities |
Avaya Aura® Contact Center Solution Design Sample Questions:
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Engagement Designer
- B. Context Store
- C. Work Assignment
- D. Co-Browsing
Correct Answer: B 🗳️
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Short Message Service
- B. Voice Mail
- C. Web Communication
- D. Instant Messaging
Correct Answer: B,D 🗳️
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
- A. Manager
- B. Agent
- C. Supervisor
- D. Administrator
Correct Answer: C 🗳️
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Avaya Multimedia Messaging
- B. Engagement Assistant
- C. Microsoft Lync
- D. Presence Service
Correct Answer: D 🗳️
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
- A. Microsoft Edge 64 bit
- B. Firefox 66.0 32 bit
- C. Microsoft Internet Explorer 11.0 32 bit
- D. Google Chrome 74.0 64 bit
Correct Answer: C 🗳️
