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Cisco 210-060 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintain Cisco Unified Communications System | 10% | 1 Generate CDR and CMR reports 2 Generate capacity reports 3 Generate usage reports 4 Generate RTMT reports to monitor system activities 5 Monitor voicemail usage 6 Remove unassigned directory numbers 7 Perform manual system backup |
| Provide End User Support | 24% | 1 Verify PSTN connectivity 2 Define fault domains using information gathered from end user 3 Troubleshoot endpoint issues 4 Identify voicemail issues and resolve issues related to user mailboxes 5 Describe causes and symptoms of call quality issues 6 Reset single devices 7 Describe how to use phone applications |
| Describe the Characteristics of a Cisco Unified Communications Solution | 15% | 1 Describe the Cisco Unified Communications components and their functions 2 Describe call signaling and media flows 3 Describe quality implications of a VoIP network |
| Configure Voice Messaging and Presence | 27% | 1 Describe user creation options for voice messaging 2 Create or modify user accounts for Cisco Unity Connection 3 Describe Cisco Unified IM and Presence 4 Configure Cisco Unified IM and Presence |
| Provision End Users and Associated Devices | 24% | 1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 2 Create or modify user accounts for Cisco Unified Communications Manager 3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI 4 Create or modify endpoints for Cisco Unified Communications Manager 5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI 6 Describe how calling privileges function and how calling privileges impact system features 7 Create or modify directory numbers 8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration 9 Enable end users for Cisco Unified IM and Presence 10 Verify user features are operational |
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