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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
Salesforce Certified Strategy Designer Sample Questions:
1. In which phase of the Challenge Scoping process must researchers ask themselves the following question: Why is this strategy the right one for this given challenge?
A) Articulate the opportunity for design
B) Identify measures of success and potential risk
C) Establish the problem-solving approach
D) Understand the need
E) Create a project plan
2. From where can new Reports be created?
A) Reports Tab > Folder Selection > New Reporting Tool > Reports > New Report
B) Setup > Reports & Dashboards > My Reports > New
C) Setup > Folders > Select Folder > New Report
D) Reports > New Report
3. Must jobs, in the framework of Jobs To Be Done be solution agnostic or solution specific?
A) Solution Agnostic
B) The JTBD says nothing about this.
C) Solution Specific
4. Which of the following is NOT an app development Model supported by Salesforce?
A) Package Development
B) Apex Development
C) Org Development
D) Change Set Development
5. In a usability test, who is responsible for managing and controlling the tests?
A) Moderator
B) UX Designer
C) Users
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
