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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workspaces and Agent Experience | - Context management - Interaction routing and handling - Supervisor features - Agent Workspaces configuration |
| Omnichannel Solution Integration | - Web Chat integration - Social media and chatbot integration - Voice channel integration - SMS channel integration - Email channel integration |
| Installation and Initial Configuration | - Certificates and security setup - Core platform deployment - Avaya Control Manager integration - Cluster installation and configuration |
| Administration and Maintenance | - Routine operational tasks - Database and datastore management - System monitoring - Backup and restore procedures |
| Troubleshooting and Best Practices | - Channel troubleshooting - Integration issue diagnosis - Deployment best practices - Log analysis |
| Avaya Oceana Solution Architecture | - Workspaces architecture - Component interfaces and interactions - Avaya Breeze platform integration - Avaya Oceana core components |
Avaya Oceana® Solution Integration Sample Questions:
1. Each ONA follows an ONA Life Cycle Management to describe its states.
When the ONA is in the Ready state, which statement is true?
A) It is when the device Inventory/profile is present and associated to a service profile, but the device is not in the network.
B) It is when the device inventory/profile is present and associated to a Service Profile, and the device is in the network, authenticated, and operational.
C) It is when the device Inventory/profile is present, and the device is in the network and authenticated, but the service profile Is not associated.
D) It is when a device is connected to the network for which the device inventory/profile is not present.
2. Which three key features are provided by the Avaya Surge™ IoT solution for Healthcare/Clinical Segmentation? (Choose three.)
A) End Device Security
B) Filters Packets
C) Isolates IoT devices
D) Secure Application Flows
E) Encrypted IoT Devices
3. Which Avaya Surge™ Administration user interface sub interface can be used to perform the software upgrades for ONA and HyperSec Gateway?
A) SDN Controller Device Orchestration user interface
B) Surge Administration user interface
C) Device Software Management
D) ONA/HyperSec Device Diagnostics user interface
4. When you see the link state does not contain the link Information in the Avaya Surge™ Application Network topology view, which corrective action will you take?
A) Apply service profiles and connect the ONA to the switch.
B) Apply the service template and restart the IoT Controller.
C) Apply Flow Rules and discover the ONA.
D) Apply service profiles and restart the ONA.
5. An administrator needs an easier solution to manage, secure, and monitor their network elements on a day-to-day basis.
According to the functionality, which statement describes an Avaya Surge™ IoT solution?
A) It Hosts a number of virtual machines which makes the traffic flow between devices easier.
B) It makes the process of tightly securing and managing thousands of IoT devices.
C) It makes the process of managing devices and monitoring the credential easier for the administrator.
D) It hosts a series of servers which monitor and keep track of the data.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |



