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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about linking products, categories, and dispositions?

A) A leaf product's links are inherited from its parent product.
B) Product-category linking is independent of product-disposition linking.
C) Links can be automatically created to categories and dispositions based on answers an incidents.
D) Product-category linking restricts customers from searching on the Customer Portal.
E) Links can be created only between the parent levels of products, categories, and dispositions.

2. Which two statements are true about safe mode in relation to add-ins?

A) It is a profile setting that must be enabled for a profile.
B) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C) It allows an agent desktop to log in to the application without any add-ins.
D) It is a setting that must be enabled at the interface level.
E) It allows an agent desktop to log in to the application with local add-in files.

3. Which two types of joins are available in analytics?

A) Internal
B) Inner
C) Peripheral
D) Outer LTD) External
E) Intersection

4. Which three features can be configured in advanced routing?

A) Skill time
B) Queue segregation
C) Queue limit
D) Skill relaxation
E) Queue overflow
F) Queue prioritization

5. Which three statements are true about add-ins?

A) They can be added to the Custom Portal area of Oracle Service Cloud.
B) They always run locally on the machines on which the desktop application runs.
C) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
D) They always run locally to access local data.
E) They can be designed to create visual components and not perform any integrations.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

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